FAQs
Q. Are you an authorized dealership?
A. Yes. we are an authorized Ford, Lincoln, Nissan, Hyundai, Kia, and Mitsubishi dealer.
Q. What happens if you send me the wrong part?
A. If a VIN was provided and a correct description of part is provided, we will pay to ship it back for a full refund.
Q. What happens if I order the wrong part?
A. If you order a wrong part you would be responsible for the return shipping and subject to a 20% restocking fee.
Q. How long does it take for a part to arrive at my door?
A. Normal shipping should take 2-5 days.
Q. What happens if I need to return or exchange a part?
A. Please contact us for a return authorization.
Q. What if the part is broken or damaged during shipping?
A. Please notify us immediately, so that we can file a claim with the carrier, and also get you a replacement part shipped.
Q. What is a VIN and why do I need it?
A. Your Vehicle Identification Number tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend entering your VIN number into our search bar when ordering.
Q. Where can I find my vin?
A. The easiest place to find your vehicle's VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam or at the base of the windshield on the driver's side.
Q. Do you ship outside the US?
A. We do not at this time.
Q. Do you offer express/expedited shipping?
A. Yes we do.
Q. What shipping methods do you offer?
A. USPS.Fedex ground, next day and second day. Larger shipment via truck.
Q. Can I track my package?
A. Yes a tracking number will be provided, when the part ships. You can check your order status here.
Q. What payment methods do you accept?
A. Visa, Mastercard, American Express and paypal.
Q. How do you protect my credit card information?
A. All transactions are processed through secure gateways.
Q. What do I do if I need to cancel my order?
A. Please notify us via email, so we can get the order canceled.
Q. Do I need to have an account to order a part?
A. Yes, we require that you sign up for an account.
Q. Do you offer a warranty on parts and accessories?
A. All parts come with a one year warranty from the manufactures.
Q. How do replacement parts affect my vehicle’s warranty?
A. Our parts are original equipment and will not affect a vehicle's warranty.
Q. How can I be sure the part I need will fit my vehicle?
A. To ensure you're getting the correct parts and accessories for your vehicle, provide your VIN when placing your order. We will manually check your order for fitment and accuracy.
We also offer a parts lookup on our website free of charge. However, if you still have questions regarding a part or accessory, please give us a call at 614-836-6421 and we can give additional help prior to ordering.
Q. Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?
A. We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle. Most automakers also back up their OEM parts with a one-year warranty. And if you get your car repaired at the dealership, they'll usually stand by their labor as well.
Aftermarket parts on the other hand can be cheaper, but they're also less likely to deliver peak performance. An aftermarket part is any part or accessory for a vehicle that isn’t sourced from the car's maker.
Q. How do I tell if the part is for the driver’s side or the passenger’s side?
A. Left is Driver’s side. Right is passenger side.
Q. What if I want to talk to a real person about my order?
A. No problem. Call 614-836-6421.
Q. What are your Customer Service hours?
A. Monday through Friday 8-5 Eastern Standard Time.
Q. Do you ever offer coupons or discounts?
A. Occasionally we offer special discounts. Sign up for our newsletter to be the first to hear about special offers.
Q. Do you charge sales tax?
A. We charge based on your State’s Law.
Q. I don't know how to look up the parts I need. Can I call in my order?
A. Yes, please call 614-836-6421.